Sky Glass IPTV Refund Policy
Read the Sky Glass IPTV refund policy, including trial-first guidance, eligibility review, exclusions, request evidence and reseller-credit considerations.
Sky Glass IPTV is the name of this independent subscription service. It is not the official Sky Glass television product and is not affiliated with or endorsed by Sky Group. Confirm content rights, app compatibility and availability for your location before ordering.
Trial-first approach
Use the 24-hour trial to check the intended device, player, network and required categories before buying. A trial reduces avoidable compatibility disputes but does not remove statutory rights.
When to contact support
Contact support promptly if access is not activated, credentials fail on a confirmed compatible setup or the supplied term differs from the written order summary. Allow reasonable troubleshooting before requesting a decision.
Information required
Include the order reference, purchase date, plan, device, player, safe error description and troubleshooting already completed. Never send card details, passwords or a full playlist URL.
Technical and availability review
A refund assessment may distinguish account failure from device, app, Wi-Fi, ISP-route or isolated source issues. Catalogue changes or absence of an item not expressly confirmed in writing may not show that the entire service is unusable.
Digital-service limitations
Rules for digital content and services differ by jurisdiction and can depend on whether performance began with consent. The operator must ensure the checkout captures any notices or consent required by applicable consumer law.
Common exclusions subject to law
Refunds may be declined for change of mind after usable access begins, unsupported devices, unverified third-party apps, credential sharing, excessive connections, account abuse, unlawful use or refusal to complete reasonable troubleshooting—except where law requires otherwise.
Duplicate or incorrect payment
Report a duplicate charge or payment amount that does not match the confirmed order immediately. Provide a transaction reference through the verified contact channel.
Reseller credits
Unused reseller-credit treatment, panel errors and mistaken activations follow the written reseller terms. Because credits can be consumed by actions, obtain reversal and expiry rules before purchase.
Decision and payment route
Approved refunds should be returned through an appropriate original or agreed payment method. Processing time depends on the payment provider and is not represented as instant.
Statutory rights
Nothing in this policy limits consumer rights that cannot be waived under applicable law. Seek independent advice if you are unsure which rules apply.
Request channel
Send a refund request to support@skyglassiptv.app with the subject “Refund request” or use the verified contact page.